Audio Sound Solutions

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Reviews about Audio Sound Solutions

• Michael Kondolf
  ★ ☆ ☆ ☆ ☆
  I was a customer of this place for about 6 years. I purchased a Thorens TD 160 record player and a Fisher 400 stereo receiver. I had issues with both purchases but ultimately, I am happy with those purchases. This all changed today. First, let me say, I know a lot about vintage audio gear and own some mid range stereo equipment, like Pro-Ject, Polk, Yamaha, vintage Fisher, and Thorens. I am also a DJ and I have experience. I also have some tech experience with electronics and taking old BSR record players apart and putting them back together again to make them work better or work after many years. Now, on to the review. This owner is the most patronizing business person I have ever met. I am so patient with people, so I just put up with his comments. But I agree with other posters that he makes comments that are unheard of especially when doing business. I purchased an Garrard AT 60 record player changer (probably 1970s) to play some 78s. The player worked in the store when he tested it but when I got home I noticed the press board on the plinth was warped. I could not level the turntable. When I told him about this he just stated, "put something under the turntable" and "you are a very picky person" and "you read too much on the internet" etc. The idler wheel also failed and I tested this. The turn table stopped turning. He told me on the phone he does not deal with idler wheels, but when i went back with the turntable he then told me he would fix the idler wheel. He also went down in his basement and found another plinth that was also warped. When I pointed out the warping boards he just said I was too picky and he denied that it was a problem for a turntable. "Just put something under it". Why would I put something under a vintage turntable? I explained that as a customer I need to be happy. He is an all cash business so you cannot fight this with your credit card company. He will not return your money Listen, I bought this on Saturday, he is closed on Sunday and I went back for a return on Monday first thing at 11am. He opens at 10am. I had legitimate complaints about the product and this was not just a, "I changed my mind" kind of thing. Fortunately, he did give me store credit. I purchased records with my store credit. I don't think he liked this as he was trying to have me look around the store for another record player. I just lost all trust and am no longer a patron of this business. It's unfortunate because I am the type of person that likes to support small businesses in my area, especially a place that deals in unique audio equipment.
  
  On a side note, I told him I was more interested in belt driven turntables as the low to mid priced direct drive tables are more likely to create resonances in the stylus during recording of the signal. He tells me that the signal is not recorded and is only heard in the speakers during playback. Not true at all. Any vibrations, noise floor, etc will be recorded when using a turntable. Garbage in = garbage out. If the problem was the speaker, I would agree. But a buzzing speaker is not the same thing as a motor resonance from a turntable.

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